Logistics Policy

At Tide-Hrad, we are committed to providing you with fast and reliable logistics services to ensure that you can receive your purchases in a timely manner. Below is our logistics policy to help you understand the delivery process.

Delivery Range

We mainly provide delivery services for household hardware tools to the US market. For delivery needs in other regions, please contact our customer service team for more information.

Delivery Time

Standard Delivery: Most orders will be delivered within 3 to 7 business days.

Expedited Delivery: For faster delivery service, you can choose the expedited delivery option, and the specific cost and time will be displayed at checkout.

Delivery Cost

Standard Delivery: For eligible orders, we provide free standard delivery service.

Expedited Delivery: Expedited delivery will be charged an additional fee based on the weight of the order and the destination.

Order Processing

All orders will be processed and shipped within 1 to 2 business days after payment is confirmed.

During holidays, processing time may be extended.

Tracking Order

Once your order is shipped, you will receive an email with tracking information, which allows you to view the shipping status of your package in real time.

You can also log in to our website and check the order status on the "My Order" page.

Delivery Issues

If you encounter any problems during the delivery process, such as the package is damaged or lost, please contact us immediately:

Email: service@tide-hrad.com

Customer Service Phone: +86 13298361702

Return Address

If you need to return the product, please refer to our Return and Exchange Policy page and send the product back to the following address:

Return Address: 327-1175, 3rd Floor, Building 1, No. 10, Longyu North Street, Changping District, Beijing (Cluster Registration)

Thank you for choosing Tide-Hrad. We look forward to providing you with quality logistics services!