AReturn Policy

At Tide-Hrad, we are committed to providing you with high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we will be happy to provide you with a free return or exchange service within 30 days.

Return Conditions

Return Period: You can apply for a return or exchange within 30 days of receiving the product.

Product Condition: The product must be kept in a new, unused state, and the packaging and all included accessories must be kept intact.

Return Reason: Whether it is due to product quality problems or other reasons for dissatisfaction, you can contact us for a return or exchange.

Return and Exchange Process

Contact Customer Service: Please contact us through the following contact information and provide your order number and specific problem description:

Email: service@tide-hrad.com

Customer Service Phone: +86 13298361702

Obtain Return Authorization: Our customer service team will provide you with a return authorization and a specific return address after verifying the information.

Returning the item: Please return the item to the following return address and make sure to indicate the return authorization number on the courier:

Return address: 327-1175, 3rd Floor, Building 1, No. 10, Longyu North Street, Changping District, Beijing (Cluster Registration)

Processing a refund or exchange: After receiving and inspecting the returned item, we will arrange a refund or exchange for you within 7 working days. The refund will be returned according to the original payment method.

Notes

Exchanges are limited to the same product color or model.

Freight: If the return or exchange is due to product quality problems or we sent the wrong product, the freight will be borne by us; if it is due to other reasons, the freight will be borne by the buyer.

Thank you for your trust and support for Tide-Hrad. If you have any questions, please feel free to contact us!